Shipping policy

Shipping Policy

Effective Date: December 19, 2025
Last Updated: December 19, 2025

At Eastline Official, we are committed to delivering your order quickly, safely, and efficiently. This Shipping Policy provides detailed information about our shipping methods, processing times, delivery expectations, and shipping-related terms and conditions.

Please read this policy carefully before placing an order. By placing an order with us, you acknowledge and agree to the terms outlined in this Shipping Policy.

1. SHIPPING OVERVIEW

We offer reliable shipping services to customers throughout the United States. Our shipping process is designed to get your products to you as quickly as possible while maintaining quality and care in handling.

1.1 Key Shipping Information

  • Processing Time: 1-3 business days
  • Shipping Time: 4-7 business days (Standard Shipping)
  • Total Delivery Time: 5-10 business days from order placement to delivery
  • Shipping Cost: FREE Standard Shipping on all orders (no minimum purchase required)
  • Shipping Destinations: United States only (all 50 states)
  • Tracking: Provided for all shipments via email

2. PROCESSING TIME

2.1 What is Processing Time?

Processing time is the period between when you place your order and when it is shipped from our fulfillment center. During this time, we:

  • Verify and confirm your order details
  • Process your payment securely
  • Conduct fraud prevention screening
  • Coordinate with our fulfillment partners (WIIO and SANYU)
  • Prepare your items for shipment
  • Package your order securely
  • Generate shipping labels and tracking information
  • Hand off your package to the shipping carrier

2.2 Standard Processing Time

Orders are typically processed within 1-3 business days (Monday through Friday, excluding U.S. federal holidays).

Business Days Defined: Monday through Friday, excluding:

  • New Year's Day
  • Martin Luther King Jr. Day
  • Presidents' Day
  • Memorial Day
  • Independence Day (July 4th)
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day

2.3 Factors Affecting Processing Time

Processing time may be extended due to:

  • High Order Volume: During peak seasons (Black Friday, Cyber Monday, holidays), processing may take up to 5-7 business days
  • Payment Verification: Additional time may be required to verify payment information or address fraud concerns
  • Inventory Availability: If an item is temporarily out of stock with our supplier, we will notify you of delays
  • Customization Requests: Special requests may require additional processing time
  • Weekends and Holidays: Orders placed on weekends or holidays begin processing on the next business day

2.4 Order Cutoff Times

To ensure same-day processing (when possible), orders should be placed before 12:00 PM MST (Mountain Standard Time) on business days. Orders placed after this time or on weekends/holidays will begin processing on the next business day.

2.5 Processing Notifications

You will receive email notifications at key stages:

  • Order Confirmation: Immediately after placing your order (confirms receipt, not shipment)
  • Processing Update: When your order enters processing with our fulfillment partner
  • Shipping Confirmation: When your order ships, including tracking number and carrier information

3. SHIPPING METHODS AND DELIVERY TIME

3.1 Standard Shipping (FREE)

We offer FREE Standard Shipping on all orders to U.S. addresses with no minimum purchase requirement.

Delivery Time: 4-7 business days after your order ships

Total Time: 5-10 business days from order placement (including 1-3 days processing + 4-7 days shipping)

Carriers Used: We partner with reliable carriers including USPS, FedEx, UPS, and regional carriers to ensure timely delivery.

3.2 Delivery Time Estimates

Delivery times are estimates only and not guaranteed. Actual delivery may vary based on:

  • Your location and distance from fulfillment center
  • Shipping carrier performance and capacity
  • Weather conditions and natural disasters
  • Carrier delays during peak seasons
  • Local delivery conditions and accessibility
  • Customs clearance (if applicable for certain shipments)

3.3 Expedited Shipping

We currently do not offer expedited or express shipping options. All orders ship via Standard Shipping (4-7 business days delivery).

4. SHIPPING DESTINATIONS AND RESTRICTIONS

4.1 Domestic Shipping (United States)

We ship to all addresses within the 50 United States, including:

  • All 50 states (Alabama through Wyoming)
  • Residential addresses
  • Business addresses
  • Hotels and temporary addresses (with proper notification)

4.2 Addresses We DO NOT Ship To

We currently cannot ship to the following:

  • P.O. Boxes: We require a physical street address for delivery
  • APO/FPO/DPO Addresses: Military addresses (APO, FPO, DPO) are not supported at this time
  • U.S. Territories: Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, Northern Mariana Islands
  • International Destinations: We do not ship outside the United States
  • Freight Forwarders: We do not ship to package forwarding services or mail forwarding addresses

If you provide an unsupported address type, your order may be cancelled and refunded.

4.3 International Shipping

We do not currently offer international shipping. We only ship to addresses within the United States. International customers may not place orders at this time.

5. SHIPPING COSTS

5.1 Free Standard Shipping

We offer FREE Standard Shipping on ALL orders to U.S. addresses with:

  • No minimum purchase amount required
  • No coupon code needed
  • Automatically applied at checkout
  • Available on all products

5.2 Additional Fees

There are no hidden shipping fees. However, you are responsible for:

  • Sales Tax: Applicable state and local sales taxes based on your shipping address
  • Customs Duties: Not applicable (US domestic shipping only)

6. ORDER TRACKING

6.1 Tracking Information

Once your order ships, you will receive a Shipping Confirmation Email containing:

  • Tracking number
  • Shipping carrier name (USPS, FedEx, UPS, etc.)
  • Direct link to track your package
  • Estimated delivery date

6.2 How to Track Your Order

You can track your order using any of the following methods:

  1. Email Link: Click the tracking link in your shipping confirmation email
  2. Carrier Website: Visit the carrier's website (USPS.com, FedEx.com, UPS.com) and enter your tracking number
  3. Your Account: Log into your Eastline Official account and view order status under "Order History"
  4. Contact Us: Email contact@eastlineofficial.com or call +1 (505) 441-3487 with your order number

6.3 Tracking Updates

Please note:

  • Tracking information may take 24-48 hours to become active after you receive the shipping confirmation email
  • Tracking updates may be delayed during weekends, holidays, or high-volume periods
  • "Pre-shipment" or "Label Created" status means the carrier has received shipping information but not yet picked up the package
  • You are responsible for monitoring your tracking information and delivery status

7. DELIVERY PROCESS

7.1 Delivery Attempts

Shipping carriers typically make delivery attempts according to their standard procedures:

  • Most carriers attempt delivery 1-3 times
  • A delivery notice may be left if no one is available to receive the package
  • Packages may be left at your door, with a neighbor, or at a carrier facility for pickup
  • Signature may be required for high-value orders (carrier discretion)

7.2 Delivery Locations

Packages are typically delivered to:

  • Your front door, porch, or designated delivery location
  • Building lobby or mailroom (for apartments/condos)
  • Reception desk (for business addresses)
  • Secure location as determined by the carrier

7.3 Missed Delivery

If you miss a delivery attempt:

  • Check for a delivery notice from the carrier with instructions
  • Contact the carrier directly to arrange redelivery or pickup
  • Packages may be held at a local carrier facility for 5-15 days before being returned to sender
  • You are responsible for arranging redelivery or pickup with the carrier

8. SHIPPING ADDRESS REQUIREMENTS

8.1 Accurate Address Information

You are responsible for providing a complete, accurate, and deliverable shipping address. Please ensure:

  • Street address is correct and complete (including apartment/unit numbers)
  • City, state, and ZIP code are accurate
  • Recipient name matches the person who will receive the package
  • Phone number is current and reachable
  • Special delivery instructions are included if needed

8.2 Address Verification

We use address verification systems to validate shipping addresses. If your address cannot be verified:

  • We may contact you to confirm or correct the address
  • Your order may be delayed until address is verified
  • We reserve the right to cancel orders with unverifiable addresses

8.3 Address Changes

If you need to change your shipping address:

  • Before Processing: Contact us within 24 hours of order placement at contact@eastlineofficial.com or +1 (505) 441-3487
  • After Shipping: Contact the shipping carrier directly with your tracking number to request address changes (fees may apply and changes are not guaranteed)

We cannot guarantee address changes once an order has entered processing or shipped. We are not responsible for packages shipped to incorrect addresses provided by you.

8.4 Undeliverable Addresses

If a package is returned to sender as undeliverable due to:

  • Incorrect or incomplete address
  • Refused delivery
  • Multiple failed delivery attempts
  • Inability to access delivery location

You will be responsible for:

  • Additional shipping charges to reship the order, OR
  • A refund minus original shipping costs (if applicable) and a 15% restocking fee

9. DELIVERY ISSUES AND PROBLEMS

9.1 Lost Packages

If your tracking shows "Delivered" but you have not received your package:

  1. Check all possible delivery locations (front/back door, mailbox, with neighbors, building office)
  2. Verify the delivery address in your order confirmation
  3. Wait 24-48 hours as packages are sometimes marked delivered prematurely
  4. Contact the shipping carrier to file a claim
  5. Contact us at contact@eastlineofficial.com within 7 days of the delivery date

We will work with you and the carrier to locate your package or provide a resolution.

9.2 Damaged Packages

If your package arrives damaged:

  1. Inspect the package immediately upon delivery
  2. Take photos of the damaged packaging and any damaged items
  3. Contact us within 48 hours at contact@eastlineofficial.com with photos and your order number
  4. Do not discard the packaging until the issue is resolved

We will arrange for a replacement or refund for damaged items.

9.3 Delayed Shipments

If your order is delayed beyond the estimated delivery window (5-10 business days):

  1. Check your tracking information for updates
  2. Contact the shipping carrier for status updates
  3. Contact us at contact@eastlineofficial.com or +1 (505) 441-3487

We will investigate the delay and work to resolve the issue. Please allow reasonable time for carrier delays due to weather, holidays, or high volume.

9.4 Stolen Packages

We are not responsible for packages stolen after confirmed delivery by the carrier. If you believe your package was stolen:

  • File a police report with your local law enforcement
  • Contact the shipping carrier to file a claim
  • Contact us at contact@eastlineofficial.com - we will assist where possible but cannot guarantee replacement or refund for stolen packages

We recommend:

  • Using a secure delivery location
  • Requesting signature confirmation (contact carrier)
  • Installing security cameras or using package lockboxes
  • Arranging for someone to receive packages

10. RISK OF LOSS AND TITLE

Risk of loss and title for products purchased from Eastline Official pass to you upon delivery of the products to the shipping carrier. Once the carrier confirms delivery, we are not responsible for lost, stolen, or damaged packages.

11. DROPSHIPPING DISCLOSURE

Eastline Official operates a dropshipping business model. This means:

  • Products are sourced from third-party suppliers and fulfillment partners (WIIO and SANYU)
  • Products are shipped directly from our suppliers to you, not from our business address in Albuquerque, NM
  • Shipments may originate from warehouses located in China or other international locations
  • We do not physically stock or warehouse inventory at our business location
  • Processing and shipping times may vary based on supplier inventory and location
  • We maintain quality control standards and work only with trusted, vetted suppliers

Despite the dropshipping model, we stand behind all products and provide full customer support for all orders.

12. MULTIPLE ITEM ORDERS

If you order multiple items:

  • Items may ship separately from different fulfillment centers
  • You may receive multiple tracking numbers
  • Items may arrive on different dates
  • All items are covered by FREE shipping regardless of how many packages are sent

13. ORDER CONFIRMATION VS. SHIPPING CONFIRMATION

Please understand the difference:

  • Order Confirmation Email: Sent immediately after you place your order. This confirms we received your order but does NOT mean it has shipped.
  • Shipping Confirmation Email: Sent when your order actually ships from the fulfillment center. This email contains your tracking number.

Do not expect tracking information in your order confirmation email. Tracking will be provided in a separate shipping confirmation email within 1-3 business days.

14. PEAK SEASON AND HOLIDAY SHIPPING

During peak shopping seasons and holidays (Black Friday, Cyber Monday, Christmas, etc.):

  • Processing times may be extended to 5-7 business days
  • Shipping times may be longer due to carrier volume
  • Total delivery time may be 10-15 business days
  • We will post notices on our website about extended timelines

We recommend ordering early during peak seasons to ensure timely delivery.

15. WEATHER AND NATURAL DISASTERS

Severe weather, natural disasters, and other force majeure events may cause shipping delays. We are not responsible for delays caused by:

  • Hurricanes, tornadoes, floods, earthquakes
  • Snowstorms, ice storms, extreme weather
  • Wildfires and natural disasters
  • Pandemics or public health emergencies
  • Civil unrest or government actions

We will work with carriers to minimize delays and keep you informed of any significant impacts to your order.

16. REFUSED SHIPMENTS

If you refuse delivery of your order:

  • The package will be returned to sender
  • You will be responsible for return shipping costs
  • A refund will be issued minus shipping costs and a 15% restocking fee
  • Refusal without valid reason (damaged/incorrect items) may result in account restrictions

17. BUSINESS ADDRESSES AND SPECIAL LOCATIONS

If shipping to a business address:

  • Include company name in the shipping address
  • Provide reception or contact person name
  • Include suite/floor/office number
  • Provide business phone number

For hotels, temporary addresses, or special locations:

  • Contact us in advance to notify us of special delivery requirements
  • Provide check-in/check-out dates for hotel deliveries
  • Include recipient name and contact information

18. CUSTOMER RESPONSIBILITIES

As a customer, you are responsible for:

  • Providing accurate and complete shipping information
  • Monitoring your email for order and shipping updates
  • Tracking your package using the provided tracking number
  • Being available to receive packages or arranging for secure delivery
  • Inspecting packages upon delivery and reporting issues within 48 hours
  • Contacting us promptly if you experience any shipping problems

19. CONTACT US FOR SHIPPING QUESTIONS

If you have questions about shipping, tracking, or delivery, please contact us:

SJR E COMMERCE (Eastline Official)

Email: contact@eastlineofficial.com
Phone: +1 (505) 441-3487
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM MST (Mountain Standard Time)

Mailing Address:
1209 Mountain Road Pl NE Ste R
Albuquerque, NM 87110
United States

Please have your order number ready when contacting us for faster assistance.

20. CHANGES TO SHIPPING POLICY

We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website with a new "Last Updated" date. Your continued use of our Site and placement of orders after changes constitutes acceptance of the updated policy.

This Shipping Policy complies with Google Merchant Center requirements and US e-commerce regulations. It provides transparent information about shipping times, costs, and processes to ensure customer satisfaction.