Contact Us

We're here to help! At Eastline Official, customer satisfaction is our top priority. Whether you have questions about our products, need assistance with an order, or want to provide feedback, our dedicated customer service team is ready to assist you.

Get In Touch

We offer multiple ways to reach us. Choose the method that works best for you:

📧 Email Support

Email: contact@eastlineofficial.com

Our email support team typically responds within 24 hours during business days. For fastest service, please include your order number (if applicable) and a detailed description of your inquiry.

Best for: Order inquiries, product questions, return requests, general support

📞 Phone Support

Phone: +1 (505) 441-3487

Business Hours:
Monday - Friday: 9:00 AM - 5:00 PM MST (Mountain Standard Time)
Saturday - Sunday: Closed
Closed on U.S. Federal Holidays

Best for: Urgent matters, complex issues, speaking with a representative directly

Please have your order number ready when calling for faster assistance.

📍 Mailing Address

SJR E COMMERCE
Doing Business As: Eastline Official

1209 Mountain Road Pl NE Ste R
Albuquerque, NM 87110
United States

EIN: 98-1889650

Note: This is our business address for correspondence only. Please do not send product returns to this address. See our Return Policy for the correct return shipping address.

Frequently Asked Questions

Before contacting us, you may find answers to common questions in our help resources:

Order & Shipping Questions

• Where is my order? Check your email for tracking information sent when your order ships. You can track your package using the tracking number provided.
• How long does shipping take? Orders are processed in 1-3 business days and delivered in 4-7 business days (total 5-10 business days). See our Shipping Policy for details.
• Do you offer free shipping? Yes! We offer FREE Standard Shipping on all orders to U.S. addresses.
• Can I change my shipping address? Contact us within 24 hours of placing your order. Once shipped, we cannot change the address.

Returns & Refunds

• How do I return an item? Contact us within 14 days of delivery to initiate a return. Items must be unworn with original tags attached. See our Refund Policy for complete details.
• How long do refunds take? Refunds are processed within 10 business days of receiving your return, then allow 5-10 additional days for your bank to process.
• Who pays for return shipping? Customers are responsible for return shipping costs unless the item is defective or incorrect.

Product Questions

• How do I choose the right size? Refer to our size charts available on each product page. If you're between sizes, we recommend sizing up.
• What are your products made of? Product materials and fabric details are listed in the product description on each item page.
• Do you restock sold-out items? Restocking depends on availability from our suppliers. Contact us about specific items.

Payment & Security

• What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and digital wallets (Apple Pay, Google Pay, Shop Pay) through our secure Shopify Payments system.
• Is my payment information secure? Yes! All transactions are processed through PCI-DSS Level 1 compliant payment processors with SSL encryption.

What to Include in Your Message

To help us assist you quickly and efficiently, please include the following information when contacting us:

For Order Inquiries:

• Your order number (found in your confirmation email)
• Full name and email address used for the order
• Detailed description of your question or issue
• Photos (if reporting damage, defects, or wrong items)

For Product Questions:

• Product name or link to the product page
• Specific questions about size, material, fit, or features
• Any relevant details about your needs

For Return Requests:

• Order number
• Item(s) you wish to return
• Reason for return
• Whether you prefer refund or exchange
• Photos (if claiming defect or damage)

Response Times

We strive to respond to all inquiries as quickly as possible:

• Email: Within 24 hours during business days (Monday-Friday)
• Phone: Immediate assistance during business hours
• Peak Seasons: Response times may be slightly longer during holidays and high-volume periods (Black Friday, Cyber Monday, Christmas)

Business Information

Company Name: SJR E COMMERCE
Doing Business As (DBA): Eastline Official
Website: eastlineofficial.com
EIN: 98-1889650
Business Type: Limited Liability Company (LLC)

Customer Service Commitment

At Eastline Official, we are committed to providing exceptional customer service. Our team is dedicated to:

• ✅ Responding promptly to all inquiries
• ✅ Resolving issues quickly and fairly
• ✅ Providing accurate product information
• ✅ Ensuring smooth order processing and delivery
• ✅ Honoring our return and refund policies
• ✅ Treating every customer with respect and professionalism

Feedback & Suggestions

We value your feedback! If you have suggestions for improving our products, website, or customer service, please let us know. Your input helps us serve you better.

Email your feedback to: contact@eastlineofficial.com with "Feedback" in the subject line.

Privacy & Data Protection

Your privacy is important to us. Any information you provide when contacting us will be handled in accordance with our Privacy Policy. We will never share your personal information with third parties for marketing purposes.

Social Media

Connect with us on social media for updates, new arrivals, exclusive offers, and style inspiration:

📱 Follow us on Instagram, Facebook, and TikTok @eastlineofficial

Important Links

Quick access to our policies and information:

• Shipping Policy - Processing times, delivery, and tracking
• Refund & Return Policy - Returns, exchanges, and refunds
• Privacy Policy - How we protect your data
• Terms of Service - Legal terms and conditions

We're here to help make your Eastline Official experience exceptional. Don't hesitate to reach out - we look forward to hearing from you!

Last Updated: December 19, 2025